Support

We partner with you from launch to scale.

Brakzon Support is engineered for precision. Connect with specialists who design, build, and operate the platforms you rely on.

Email support Review policies

Critical

24/7 incident line

Reach reliability engineers within 15 minutes for production-impacting issues. Expect clear updates through every mitigation milestone.

Guided

Schedule architecture and workflow reviews with the product team to ensure your deployments stay aligned with evolving objectives.

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Resource

Browse deep dives, playbooks, and deployment templates curated by engineers and designers building the stack.

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Priority

P0 · Platform outage

Initial response

15 minutes

Target resolution

Under 2 hours

Channel

Incident hotline & secure bridge

Priority

P1 · Severe degradation

Initial response

30 minutes

Target resolution

4 hours

Channel

Support portal & priority bridge